Help for Catch Everything! · Last updated 28 October 2026
Need a hand with your trolley, a purchase or your saved progress? Start with the steps below, or email Laxion Studio directly.
Email game support →
[email protected]
A purchase is missing
- Check Google Play's order history to see whether the purchase completed or is still pending. Do not buy the same item again to fix a missing delivery.
- Check your connection, close and reopen the game, and use the same Google Play account. If you bought while signed in to the game, use that same game account too. If you bought as a guest, keep the original installation and its data until delivery finishes.
- To restore Remove Automatic Ads, use Settings → Restore Purchases with the same Google Play account. Game sign-in is optional in versions with guest checkout. Coin packs and used boosters are consumable: Google Play restoration does not recover a guest coin balance or refill spent items.
- If the item is still missing, email us with the product name, approximate purchase time, your game username and Google Play order ID. Share purchase details privately by email, not on a public leaderboard.
For a refund, use Google Play's refund instructions or contact us about the purchase. Eligibility depends on the circumstances and applicable consumer rights.
“No ad available” or a missing ad reward
Rewarded ads are optional and are not always available. Check your connection, reopen the game and try again later. Privacy requirements, ad availability or a service problem can prevent an ad from loading. You can keep playing without watching one; where offered, boosters can also be bought with coins.
Let the ad finish and use its close button when it becomes available. If it finishes but you receive no reward, tell us the approximate time, your username, the reward you chose and any error message. Never pay a separate fee to claim an ad reward.
To review advertising choices, use Privacy Options in the game when it is available for your region. Buying Remove Automatic Ads removes automatic ads, while optional rewarded offers remain.
Save progress or move to another phone
You can play as a guest, but guest progress stays on that device. Clearing app data, uninstalling or losing the phone may permanently remove progress that has not been backed up.
- On the original phone, open PLAYER and sign in with Google if you want account features.
- Open BACKUP and save your current progress. Save again after playing if you want a newer backup.
- On the other phone, sign in to the same game account, open BACKUP and review the cloud save before restoring it. Restoring replaces the local progress covered by that backup.
Signing in alone does not automatically upload all progress. In versions with guest checkout, sign in on the original installation to link its remaining purchased wallet and paid inventory before clearing data or changing phones. These records are managed separately from the progress backup. If the wrong save appears, stop before overwriting it and contact support.
Play Games achievements and backups
In the Google Play version with Play Games support, open PLAYER → PLAY GAMES. Connect to your Play Games profile to view achievements and the Campaign Stars and Market Rush leaderboards. You can still play as a guest.
- Choose SAVE PHONE to save this phone’s earned progress. Save again after playing to update it.
- On another phone, connect to the same Play Games profile and choose RESTORE. Select the backup, review its stars and earned coins, then tap RESTORE again to confirm replacement of local earned progress.
- Each installation keeps its own backup slot. A Play Games backup does not include the purchased wallet. Link guest purchases to a Catch Everything account on the original installation before changing phones, then use the same game sign-in to access the remaining wallet. Remove Automatic Ads can be restored separately through the same Google Play account. No backup grants spent purchased coins again.
Play Games uses your Google Play Games profile name. Your unique Catch Everything username and in-game rankings remain separate. If connection fails, check your internet connection and Play Games account settings, then try CONNECT again. Guest play and local progress remain available.
Google sign-in or username trouble
Check your connection and make sure you choose the intended Google account. Complete Google's confirmation and return to the game. Usernames must be unique and follow the rules shown on the player screen; if a name is taken, choose another. For Google password or account recovery, use Google Account recovery.
We never need your Google password, verification code or sign-in token. Sign-in is optional; you can continue as a guest while an account issue is investigated.
Reminders and diagnostics
Use Settings → Notifications for optional local reminders. Android may delay delivery. Use Settings → Privacy & Data to control gameplay analytics and crash reports. Updated releases enable both automatically where allowed, while preserving your saved choices. Where consent is required, you can choose to enable them in this screen. Both can remain off while you play.
Movement, boosters and sound
Slide your finger left or right in the playfield to move the trolley, or use the arrow buttons. Tap an owned booster on the left during play to activate it. An empty booster's + opens its refill choices. Check the coin cost or rewarded-ad option before confirming.
For sound problems, check your phone's media volume and the game's Settings → Music / Sound Effects switches. For crashes or frozen play, close and reopen the game, check for a Google Play update and restart the phone. Avoid clearing app data or uninstalling before checking your backup.
Request account and data deletion →
Delete your account or request your data
Email [email protected] with the subject Catch Everything account deletion. Use your linked account email and include your username if you have one. We may verify ownership before acting.
Deletion can prevent recovery of cloud progress, purchased balances and items. Some transaction or security records may need to be retained as explained in our Privacy Policy. Uninstalling or signing out does not delete cloud records, and account deletion does not automatically issue a refund. For access, correction or other privacy requests, use the same email address.
What to include in your message
- A short description of what happened and the steps that caused it.
- Your phone model, Android version and game version, if available.
- Your game username, if you have one; the approximate time of the problem.
- A screenshot if it helps, with unrelated personal details hidden.
- For purchase issues only: the product and Google Play order ID.
Never send passwords, verification codes, full card details or sign-in tokens. Contact us before deleting local game data. We will reply by email; there is no separate account needed to request help.