Match Craft Help & Support

Help for Match Craft · Updated 30 October 2026

Start with the steps below or email [email protected]. There is no separate game account needed to ask for help.

A purchase is missing

Check Google Play’s order history to see whether the purchase completed or is still pending. Do not buy the same item again to fix missing delivery.
Check your connection, close and reopen Match Craft, and use the same Google Play account. Keep the original installation and its data while a purchase is unresolved.
For permanent Remove Ads, open Settings → Remove Ads / Restore Purchase and choose Restore with the original purchasing Google Play account. No Match Craft login is required. The upgrade removes banners and automatic interstitials; optional rewarded ads remain.
For coin packs, contact support if a completed purchase did not arrive. Coins are saved locally. Restore does not recreate spent coins or recover balances lost after uninstalling, clearing storage or changing phones.

Include the product, approximate purchase time, game version and Google Play order ID in a private email. Do not post purchase details publicly. Refund requests follow Google Play’s refund policies and applicable consumer rights.

No ad available or a missing reward

Ads depend on your connection, privacy eligibility, region and provider availability. No banner box is shown while an ad is unavailable. Check your connection and try later; you can keep playing. Buying Remove Ads means banners and automatic interstitials should stay hidden.

Rewarded hints are optional. Let the ad finish and use its close button when available. If a completed ad gives no hint, tell us the approximate time, game version and any error message. Never pay a separate fee to claim an ad reward.

Protect your local progress and coins

Your progress, unfinished puzzles, preferences, skins and earned and purchased coins are saved on your device. Match Craft does not currently provide game-managed cloud backup. Connecting to Play Games does not back up or restore those records.

Install updates over your existing game when offered through Google Play. Avoid clearing storage or uninstalling to troubleshoot: doing so can permanently remove local progress and both coin balances. Permanent Remove Ads can be restored separately through the original Google Play account. Android backups, where available, are managed by your device and are not a guaranteed Match Craft recovery service.

Settings → Privacy & Data → Export local data copies a local record to the clipboard; it does not upload a cloud backup or guarantee recovery. Share it only if support asks and you are comfortable with its contents.

Google Play Games achievements

In versions with Play Games support, open Settings → Google Play Games and choose Connect Play Games or View Achievements. Google may also connect an existing profile under your Play Games settings. You can keep playing locally if you do not connect or a connection fails.

Check your internet connection and intended Play Games profile if achievements do not appear. Play Games profile data is separate from local coins and the Google Play account used for purchases. We never need your Google password, verification code or sign-in token. Manage the profile, automatic sign-in and Play Games data deletion through Google’s controls.

Moves, feedback and daily challenges

Drag a match to an available position and release it. Answers check automatically after placement. A correct board can finish before the allowed moves are used up. Use Undo or Reset to try again; hints show a useful move when available.

Daily challenges follow the date and midnight on your phone. Check Android’s automatic date, time and time-zone settings if the date looks wrong. Replaying a completed daily is practice and does not grant its reward again. Changing the clock does not recreate completion rewards.

Manage sound, motion and vibration under Settings. Android’s vibration and notification settings can also limit feedback and reminders. For a puzzle or display problem, include the level or mode, your steps and a screenshot if possible.

Reminders, analytics and data requests

Use Settings → Notifications for local reminders; Android notification permission is also required and delivery can be delayed by the system. Use Settings → Privacy & Data to manage age/ad choices and separate optional analytics and crash-report choices.

Configured releases grant automatic diagnostics permission only for ages 16+ after a successful regional check says consent is not required, while respecting a saved off choice. A valid permission can be remembered for later launches; a pending or failed check never grants new permission. Without valid permission, collection stays off until an explicit choice. You can play with analytics and crash reports off. The Privacy Policy explains the information involved.

There is no Match Craft backend account to delete. Clear local data through Android only when you accept losing its progress and balances. For privacy or provider-record requests, email [email protected]. Google Play, Play Games and other services have separate record and deletion controls; clearing local data does not cancel purchases or issue a refund.

Request deletion of Match Craft data

You can request deletion of identifiable information without creating a Match Craft account. Email [email protected] with the subject Match Craft data deletion request. Tell us which information you want deleted and identify the game as Match Craft (Android package com.laxionstudio.matchcraft).

For a purchase-related record, include your RevenueCat app-user identifier if available, or a Google Play order reference and approximate purchase date. For earlier support messages, use the same email address where possible. We may ask for the minimum additional information needed to find the record and verify that you are entitled to request its deletion. Do not send passwords, verification codes, full card details, sign-in tokens or purchase tokens.

Publisher and RevenueCat information: after verification, we remove or de-identify the identifiable support correspondence, attachments and customer information within our control that your request covers, subject to the exceptions below. For RevenueCat customer and purchase records, we use the deletion procedures available to us under the provider’s rules and applicable law. We explain any effect on purchase verification or recovery before taking an action that could affect it. Deletion does not cancel or refund a Google Play purchase; using the game or restoring a purchase later can create a new provider record.
Local progress and balances: we do not hold a publisher-server copy of your puzzle progress, skins or earned and purchased coin balances, and cannot remotely delete or recover them. To remove them, use Android’s app-storage controls to clear Match Craft data or uninstall the game. This can permanently remove both coin balances and progress. Manage device backups separately. Permanent Remove Ads ownership is handled separately through the original Google Play account.
Firebase analytics and crash data: we do not assign a custom user ID or send your email or Play Games identity to Firebase. An email address alone may not identify an app-instance or crash record. If sufficient identifiers are available, we help investigate applicable access or deletion requests using the provider procedures available to us. We cannot promise to locate a record from information the game never linked to it. Turning the optional settings off stops the corresponding collection; it does not automatically delete information already received by Google.
Google Play Games and Google activity: manage or delete Google-held Play Games profile and game data through Google’s Play Games controls. Google Play purchase records and other Google activity have separate controls. A request to Laxion Studio does not delete your Google account or all Google-held records.

Information that may be kept: necessary transaction, entitlement, fraud-prevention, security, dispute or legally required records can be retained where the provider’s rules or applicable law require or permit it. We explain an applicable exception when responding to an identifiable request. Match Craft has no publisher-hosted player database or cloud wallet and no single game-server retention period. Support and provider records have different purposes and retention rules; this page does not promise immediate erasure or a fixed automatic deletion deadline.

For provider-specific data, retention periods and deletion handling, see RevenueCat’s privacy policy, Firebase’s privacy and retention information, Google’s privacy policy and Unity’s player privacy policy. We can help direct requests concerning the services used by Match Craft, within our role and the information available. Our Privacy Policy explains the game’s data handling and your choices.

Contact Laxion Studio

Email [email protected] with:

A short description and the steps that led to the problem.
Your phone model, Android version and Match Craft version.
The level or mode and approximate time, where useful.
A screenshot with unrelated personal information hidden.
For purchase issues only, the product and Google Play order ID.

Never send passwords, verification codes, full card details or sign-in tokens.

Permanent support address: laxionstudio.com/matchcraft/support

A little help.Keep your spark.